• Flasks
  • vin test

SATISFACTION SURVEY

The OENOSCIENCE laboratory team takes customer satisfaction to heart. We therefore invite you to complete a satisfaction survey to send us your concerns, your encouragements or your suggestions for new services and/or improvement. We are at your disposal and we will work hard to provide support for new services. If you wish to make a claim, please complete the claim form in the appropriate tab. You can also forward us your complaint directly by phone at 514-564-2050.  We are happy to help.
 
Satisfaction Survey
Are you satisfied with the reception?
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Are you satisfied of the analytical support ?
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Are you satisfied of turnaround times ?
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Do you feel the analytical certificates are sufficiently clear?
If you would like to elaborate, you can do so here.

Use this section if you would like to provide additional comments or suggestions.

CLAIMS

The OENOSCIENCE team works hard to ensure you receive the best service in the industry.  If you would like to submit a claim on an analytical result or another issue, please use the following form.  You can also submit a claim directly by phone by contacting us at 514-564-2050.  We are happy to help.
 
Do not hesitate to share your concerns with us.
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DOCUMENT DOWLOADS

 

You will find here 3 useful guides for your operations.  Download them today!

QUALITY CONTROL DOCUMENTS

On September 27th 2021, our Laboratory was granted accreditation no 988 to the international NF EN ISO/CEI 17025 standard by the Standard Council of Canada (SCC).  The scope of accreditation is available on the SCC website at www.scc.ca.  The scope of accreditation can also be downloaded by clicking on the image below.  Our Laboratory regularly participates in proficiency testing in order to evaluate our performance.  This certification implies that our Laboratory is audited periodically by an independent party such as the SCC.  The ISO 17025 standard regulates all aspects of the laboratory's management quality system and is universally recognized throughout the world.